When do you process a Refund?

Refunds are generally initiated in the following scenarios:

• – When Prepaid Orders are canceled by Customer/Seller/XXXX before delivery (Please read our Cancellation Policy)
• – If our courier partner is unable to deliver the order
• – If you wish to return the product, in accordance with our Return Policy

How long does it take to process a Refund?

The refund depends upon the mode of payment. Please refer to the list below:

• – Reward points: 1 – 2 Business days
• – Net banking: 3 – 4 Business days
• – Debit card: 7 – 9 Business days
• – Credit card: 10 – 15 Business days
• – Neft: 4 Working Days
• – Wallets: 7 – 9 Working Days

In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.

How long does it take to initiate a Refund?

For some orders, we initiate a refund within 2-4 working days of receiving the product at our end. In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.

When does a Refund get declined?

The refund may get declined if the product received by us is not as per your claim or the Order ID is missing on the package.

When does a Refund happen in the form of Reward points?

• o Refund is done in the form of Reward points when incorrect banking details are provided at the time of placing a return request
• o If Reward points are used while placing an order, the respective order will also be refunded in the form of Reward points
• o If the customer chooses for refund in form of Reward points

Do Refunded Reward points have an expiry date?

Reward points refunded against Prepaid or COD order have no expiry date.

How do you process Refund for an order, purchased using a Gift Card?

In case of an order placed using a Gift Card, Refund will be credited to your Reward points.

How can I track the status of my Refund?

In extreme cases, it takes up to 2 weeks for a refund to reflect in your account after it has been initiated. However, refunds in the form of Reward points are credited within 24 hours of initiation.